We arrived to Vancouver Island on a mission – to find a house in one week so that we could start our new lives in Canada as soon as possible. We had contacted several brokers from the MLS system and we had no idea which broker or agency would be able to help. Our initial viewings with another broker proved unproductive; the broker was not really paying attention to our needs and we arrived to Osborne Realty on a Saturday afternoon quite discouraged. Bill originally showed us the listings we had asked him to show and while they were interesting, they really were not for us. We did look at one property that was already under offer and it had several positives, but by the following Tuesday, the subject conditions had been removed and we had nothing. We asked Bill to think about our needs and our desires and by Wednesday Bill had found something that was not yet on the market, but was due to be listed within the next 30-45 days. We fell in love with the waterfront home immediately, but (and there are usually those buts) the price was above our budget and as a non-resident I knew we would have difficulty securing a mortgage. I have been in the real estate business for more than 25 years as a developer and a broker myself and it is rare that you find a broker as responsive as Bill. The negotiation took some six weeks and throughout the process, Bill was able to find the answer to every question we had. Sometimes he found the answer in the municipality, other times he prevailed upon his private contacts to find us answers to important questions. Finally, we signed an agreement but we still needed third-party financing and Bill came up with several alternatives and we were able to obtain a mortgage with a local credit union at a favorable rate. There may be other fine brokers in Duncan or in the Cowichan Valley but we would only use Bill again because of his professionalism and frankly, because of his willingness to take the extra step on behalf of his clients. If you want to be sure you are getting the best real estate brokerage service, we would use Bill McGowan every time.